* WARNING! ALL SALES ARE FINAL!
Once you have placed your order online, in most cases, you are then LOCKED IN and committed to payment and we are no longer obligated to refund you any money once you submit the order. So make sure you are committed to ordering the music before check out. The reason for this, is we have very little time to stop & make exceptions for our many customers. We have a small business and need to be efficient with our time. We try to ship music to our many customers as quickly as possible and if someone suddenly changes their mind about a music order, this can create problems that cost us time and money and put a wrench in our system - especially if a money transaction / cc payment has already been captured - it then becomes difficult and time consuming to go back and change or reverse an order. That doesn't mean a refund can't happen if someone let's us know very quickly (within an hour or sometimes just minutes of placing the order - it depends). Just be aware that once we complete an order, it is final. Again, ALL SALES ARE FINAL! (with very few exceptions)
if it is the customer's mistake, returns may or may NOT be available depending on the situation. To be clear, if the customer orders the incorrect music, it then becomes their responsibility to correct the order and the customer will have to place a new order for the music they intended to order. So, please be careful and make sure your order is exactly what you want and get it right the first time.
Returns are made available for customers who receive incorrect sheet music. In other words, returns are typical if we have processed an order with the wrong music in the package and it happens to be TRN's mistake. We do have records of what we print, so we can go back and see if we actually made a mistake, so please be honest.
We typically pay the return shipping costs if the return is a result of our mistake (you received an incorrect item etc.).
You should expect to receive your refund within four business weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.