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Frequently Asked Questions:
- How do i submit a composition?
- How do i place an order?
- Where can i find a recording to listen to?
- How to get Permission To Arrange music ?
- Where do i send a music RECORDING and is there anything i should include with it?
- How much do individual music parts cost?
- Where can i find the PRICE?
- What is the newsletter about?
- Why can't i subscribe to the newsletter?
- Can you sign me up manually?
- I can't download mp3 files on my school's computer network. what can i do?
- I am having trouble playing the .mp3s. what can i do?
- Do you provide a SHIPPING REFUND FOR ONLINE ORDERS?
- How can i check the shipping status of my order?
- How can i contact you?
- What shipping options do you have?
- Do you have a HANDLING FEE?
- Say you order an Audio CD online and the UPS Calculator OVERCHARGES YOU ON SHIPPING?
- Why does it say "ERROR: DATA NOT AVAILABLE (100)"?
HOW TO SUBMIT A COMPOSITION :
- Guidelines for submissions:
- Here are some helpful Instrument Guidelines according to grade level written by Darrell Anderson
- We prefer to publish our scores with 25 staves or less, putting 1st and 2nd flute & oboe, 2nd and 3rd clarinet etc. on one stave if needed, to reduce score to 25 or less staves.
- We generally use 0.5 margins for score and parts except for the first page.
- Please keep page turns in mind when extracting your parts. We can do this if you are not sure, but every little bit helps for future editing. For submission questions, contact the music editor
- We use Times New Roman font in general for all music publications. Different or unusual fonts can sometimes make editing a real chore, so please keep this in mind.
- A note page about the music and a composer biography are good to have, but are not a requirement for new submissions. However, these are required for music that is accepted.
- Send us a full score with the best possible recording. - we prefer a live recording
- Please email us a Finale or Sibelius file if you can along w/ the full score.
- Don't forget to include a self-addressed stamped envelope if the piece is not accepted.
- If you prefer to send a hard copy of your finale or sibelius file via snail mail, click here for our mailing address.
- If you have any further questions regarding submitting your composition for publication, contact us.
HOW TO PLACE AN ORDER :
You can order music directly from us online, or by fax or phone, and you will need either a school purchase order number or a personal credit card number. Contact Us if you need assistance.
* Orders through businesses or local music stores are usually done by fax or telephone.
WHERE CAN I FIND A RECORDING TO LISTEN TO :
- You can search for titles and composers using the search box. You should be able to find and listen to much of our music catalog by clicking on the
listen links through out the website. - Check the TRN Audio CDs page for a list of many of our music publications available on CD.
- Also, we can mail you an A-Z Catalog or Catalog by Grade if you like. Just send us your address. Contact Us.
HOW TO GET PERMISSION TO ARRANGE MUSIC :
Click Here to download the PTA (Permission To Arrange) Form.
- The cost is $300 USD for each music arrangement
- Print it
- Fill it out
- Snail mail it to us at the mailing address on the Contact page.
- Put your complete return address at the bottom of form.
WHERE SHOULD I SEND A RECORDING AND...
We prefer a digital recordings on compact disk (CD).
If you have a recording you would like to send us, you should send it to the mailing address on the Contact page.
* Please remember to include important information along with the recording, like:
- The name of the piece
- The ensemble who performed it
- Where the ensemble is from
- The conductor's name
HOW MUCH DO PARTS COST?
In general, individual parts cost $1.00 (U.S. currency) for one page and $2.00 for multiple page parts.
WHERE CAN I FIND THE PRICE?
The A-Z catalog is probably the best overall place to find the information you need if you are searching by the title or the name of the piece.
Check online for up-to-date prices. We are constantly working to keep these things up-to-date. Old printed out catalogs are not usually up-to-date. Prices are subject to change at any time.
Another helpful tip for finding specific text is to (with Internet Explorer) press Ctrl + F (or go to edit and then find on this page) and type exactly what you are looking for in the FIND dialog box. If you can't find something please Contact Us.
WHAT IS THE NEWSLETTER ABOUT?
We are debating about whether or not to continue with this.
The newsletter will tell you about our most recent publications from various TRN composers. You can be up to snuff on what music is in the works - sometimes before it is even printed - and learn a little bit about the new music and the composers as well. Should be interesting stuff!
You can sign up, and if you don't want the newsletter, you can easily UNSUBSCRIBE, by clicking the "unsubscribe" button on the same sign up page.
WHY CAN'T I SUBCRIBE TO THE NEWSLETTER?
If you are having trouble subcribing to the TRN newsletter, it is probably the way you typed in your email address. Erase what you typed and type it again carefully, making sure not to add any spaces to the end of your email address. If you are still having trouble contact us and we can easily add you.
* READ BELOW -- CAN YOU SIGN ME UP MANUALLY?
CAN YOU SIGN ME UP MANUALLY?
YES! email us. We can simply put your name and email on the newsletter list, if you are having trouble subscribing. If you are on a school computer, it could be a certain setting the computer network administrator is using that prevents you from subscribing. If so, try asking your network admin. if you can get permission to subscribe to our newsletter. Or try using a different email address. Or consider using a home computer instead of the school computer. Or, just email us at the address and we will add you manually.
I CAN'T DOWNLOAD MP3 FILES ON MY SCHOOL'S COMPUTER NETWORK. WHAT CAN I DO?
Network administrators try to prevent problems before they occur by limiting students and teachers.
- mp3 download help page
- Ask the network admin. if he/she will give you access to certain .mp3 files that you need as resources to do your job as a music teacher. A network admin. should be willing to help you. In fact, it is their job to help teachers get the resources they need.
- If you have internet access at home, it might be less troublesome to just download the files on your home computer, and burn them to a CD for work.
- Call us and order an audio tape or CD.
- If you still need help, please let us know.
I AM HAVING TROUBLE PLAYING THE .MP3s. WHAT CAN I DO?
More than likely this is because of a setting on your media player that requires you to download the entire file before listening. If you would rather listen to streaming audio, you might have to adjust your media player settings, or try downloading a different media player like Quicktime.
click here for some helpful instructions, and if you still need help contact us. We would be glad to assist you!
DO YOU PROVIDE A SHIPPING REFUND FOR ONLINE ORDERS?
No. Not anymore. We will keep you posted (on this page) if this changes. You can still order by phone and receive the USPS First Class Mail Shipping Rate (which is less than UPS for lightweight items) for items less than a pound.
Due to time spent calculating shipping refunds - specifically for lightweight ONLINE orders (under a pound) - we are no longer providing refunds as we once were for online orders, but will instead use UPS shipping rates for ALL online orders (at least for now).
UPS works great for shipping anything one pound or more, but tends to be a bit pricey for items less than one pound.
Recalculating individual orders that weigh less than one pound can take time, and this is why we will no longer be providing shipping refunds for these particular lightweight-online-orders.
Honestly, it should not make a huge difference. However, we understand if you would prefer to order by phone instead to save a little. We apologize for any inconvenience.
We hope Yahoo will provide a USPS real-time shipping calculation in the future for lightweight orders (orders weighing less than one pound). Hope this makes sense?
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For lightweight orders (one pound or less - like Audio CDs), the shipping rate may be too high since Yahoo! does not yet provide real-time USPS (First Class Mail) shipping calculations. We normally use USPS First Class Mail for shipping lightweight items since it is less expensive, but we are having to use UPS for all online orders, including lightweight orders under a pound, which explains the pricey shipping on lightweight items. For items one pound or more, UPS is perfect, but anything under a pound is still considered a pound in weight, which explains the overpricing on lightweight items. In the mean time, we will provide an immediate electronic "refund" for those who are being overcharged on shipping at the online store. We apologize for any inconvenience or frustration! We are working to resolve this issue. -- Matt
Updated 2.23.07, 3:15pm MT : Please keep in mind that we do normally have a handling fee (see handling fee below) for ALL orders. This may change in the future. We will be sure to inform you here on the FAQ page if it does. This is not how we would like to do this, but seems to be the most reliable option for our online store for now.
We currently only really have one real-time shipping option with UPS thanks to UPS Online Tools. Therefore, we have to provide "refunds" for customers who are in some cases being overcharged for shipping on lightweight items. These are technically not refunds, because we never actually charge you for the extra shipping cost, since, when necessary, we override the inaccurate shipping rate, and charge you less.
In the future, we hope to provide a real-time U.S.P.S. (First Class Mail) shipping option that will be more accurate. Until then, if you are overcharged, we will manually override the shipping charge to reflect accurate up-to-date shipping expenses
Your credit card bill will reflect this "refund". Unfortunately, your initial online invoice and order confirmation will not. We completely understand if you would rather order lightweight items by Fax or Phone if you are skeptical or hesitant about ordering online. That is why we are working to provide a more reliable solution ASAP.
SO WHAT HAPPENS?: If you order an Audio CD right now, the shipping cost for lightweight items (one pound or less) is sometimes calculated incorrectly or overpriced since UPS does not calculate in ounces, but pounds. UPS does not calculate shipping below one pound. We manually override this high rate via our payment gateway (Paymentech), so that you never in fact pay this extra shipping cost, even though it seems that way at first. If you have any questions about this, please feel free to Contact us. If you decide to order music online, we will make sure that you are not overcharged for shipping, because we know how much of a bummer that can be!
Sincerely,
TRN Music Publisher, Inc. -- Matt
HOW CAN I CHECK THE SHIPPING STATUS OF MY ORDER?
You can check the status (including shipping status) of your order by checking your email.
- Check and verify that the email address you used for your online order (ex. your-email-address@yahoo.com) is the same email you used when you placed your online order and not a different one (ex. your-other-email-address@gmail.com).
- When you find your online-order-email (hopefully you find it - if not Contact Us), you will find a link there that will take you to a Yahoo! web page with your order status.
- Click on this URL web address / link to see your online order status.
- If for some reason this link does not work, try to Copy (CTRL + C) and Paste (CTRL + V) the entire URL web address into your web browser address bar and hit ENTER or Click on the 'GO' button in Internet Explorer or Firefox (or whichever browser you use Opera, Safari etc).
HOW CAN I CONTACT YOU?
You can contact us by snail mail, email, fax or phone. Contact Us.
WHAT SHIPPING OPTIONS DO YOU HAVE?
For online orders we currently ship via UPS. Hooray! UPS Rocks!
We currently only really have one real-time shipping option with UPS. Real-time means up-to-date, to the second with UPS rates coming from UPS.com. Yahoo! does not yet provide a real-time USPS option unfortunately - super bummer. This will hopefully change in the future (depending on Yahoo!) for lightweight items to save you money on shipping? If you order by fax or phone, we use either UPS or USPS. We typically use First Class Mail for lightweight items like music scores, music parts, and Audio CDs and use UPS Ground for the majority of orders over a pound. We use ALL the UPS shipping options like 2nd Day, Next Day, etc.
DO YOU HAVE A HANDLING FEE?
last update: march 10, 2007
We currently have a Handling Fee of $3.00 USD for ALL orders (including fax and phone, and now online orders) in addition to the shipping charges. However, this fee may or may not be included in the shipping charge, depending on what you order.
To ease the pain of shipping expense for online shoppers, lightweight orders (orders weighing less than one pound, like audio cds), WILL NOT be charged an additional handling fee. These lightweight orders will only be charged the UPS rate or whatever is shown online as you are checking out of the online store. Orders that weigh more than a pound, may be charged the additional $3.00 USD. So, please be aware that you may receive an additional $3.00 Handling Fee depending on how much your order weighs. ALSO, KEEP IN MIND THAT THERE IS A $1.00 FEE FOR ALL ORDERS $15.00 USD OR LESS. Read more about fees.
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* The Handling Fee covers day-to-day shipping expenses.
SAY YOU ORDER AN AUDIO CD ONLINE AND THE UPS CALCULATOR OVERCHARGES YOU ON SHIPPING?
Please be aware that there will no longer be a shipping refund on lightweight orders (orders weighing less than one pound) due to time spent readjusting online order shipping totals. From now on we will only be using UPS shipping for all online orders, until Yahoo provides a USPS real-time shipping calculation. This means that shipping expenses may be a little high for light weight items like Audio CDs. If you wish to pay less for shipping, we ask that you order by fax or phone. We apologize for any inconvenience. Read more.
Let's say the Audio CD was $5.00 and the shipping was a whopping $8.50 for a total of 13.50 (a little pricey for an order within the U.S.)
The actual shipping cost for one Audio CD would be much less using USPS First Class Mail ( the way we normally ship lightweight items ).
Let's say the actual shipping cost was more like $2.07. That makes it $5.00 + 2.07 for a total of $7.07.
We would then add up to $3 dollars (but no more than three dollars) for a Handling Fee for a grand total of $10.07.
Therefore, you would get an immediate electronic "rebate" of $3.43 ($13.50 - 10.07).
The handling fee may go up or down depending on shipping and handling costs, but it will NOT be over $3.00 unless we otherwise say here.
WHY DOES IT SAY "ERROR: DATA NOT AVAILABLE (100)"?
Sometimes you can just click on the refresh button (the F5 key on your keyboard) and it will load the data, or wait 5-10 minutes and reload the webpage.
We sincerely apologize for this annoyance!
This happens when the Yahoo! servers are down or lagging. For some reason they tend to be slow or glitchy during the day. Yahoo! has a lot of websites that they host, which may explain the downtime or errors with data not available.
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